Legal

Privacy Policy

Last updated: March 1, 2026

Voyanexa Travel ("Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, engage our advisory travel planning services, or communicate with us through any channel.

By accessing our website or using our services, you consent to the data practices described in this policy. If you do not agree with any part of this Privacy Policy, you should not use our website or services.

1. Information We Collect

We collect information that you provide directly to us, information collected automatically when you interact with our website, and in limited cases, information obtained from third-party sources. The types of information we may collect include:

1.1 Information You Provide Directly

• Identity Information: Full name, date of birth, nationality, and gender as needed for travel planning purposes
• Contact Information: Email address, phone number, mailing address, and preferred communication methods
• Travel Profile Information: Passport details (when voluntarily shared for planning purposes), travel history, destination preferences, pace preferences, comfort level expectations, dietary restrictions, accessibility requirements, and health considerations relevant to travel
• Financial Information: Budget ranges, billing address, and payment details necessary to process engagement fees. We do not store complete credit card numbers on our servers; payment processing is handled by secure third-party processors
• Business Information: Company name, role, team size, travel policies, and organizational requirements for business and team engagements
• Communication Records: Content of emails, messages, consultation notes, feedback, and any other communications you send to us

1.2 Information Collected Automatically

• Device and Browser Data: IP address, browser type and version, operating system, device type, screen resolution, and language preferences
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs, and navigation paths through our website
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. See Section 8 for detailed cookie information
• Log Data: Server logs that record the date and time of visits, pages requested, and technical error information

1.3 Information from Third Parties

In limited circumstances, we may receive information about you from third parties, including: referral partners who direct you to our services (with your consent), analytics providers that help us understand website traffic patterns, and payment processors that confirm transaction status. We do not purchase personal data from data brokers or aggregate consumer data sources.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To conduct consultations, design itineraries, create travel strategy documents, generate checklists, produce city briefs, and deliver all other planning deliverables
• Communication: To respond to your inquiries, provide engagement updates, send consultation scheduling information, deliver completed documents, and follow up on your satisfaction
• Payment Processing: To invoice for services, process payments, issue refunds when applicable, and maintain financial records as required by law
• Service Improvement: To analyze how our services are used, identify areas for improvement, develop new service offerings, and refine our planning methodologies
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests
• Security: To detect, prevent, and address technical issues, fraud, security breaches, and other harmful or unauthorized activities
• Marketing (with consent): To send occasional updates about new services, planning tips, or company news, but only if you have explicitly opted in to receive such communications

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contractual Necessity: Processing necessary to perform our advisory services as agreed in your engagement
• Consent: Where you have given explicit consent, such as opting in to marketing communications
• Legitimate Interest: Processing necessary for our legitimate business interests, such as improving our services, maintaining security, and communicating with clients, provided these interests do not override your fundamental rights
• Legal Obligation: Processing necessary to comply with applicable laws, regulations, and legal requirements

4. Information Sharing and Disclosure

We may share your information in the following limited circumstances:

• Service Providers: We work with carefully selected third-party service providers who assist us in operating our business, including payment processors, email service providers, cloud storage providers, and analytics services. These providers are contractually obligated to use your information only for the purposes of providing services to us and are required to maintain appropriate security measures
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or enforceable governmental request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change and any choices you may have regarding your information
• With Your Consent: We may share your information in other circumstances with your explicit prior consent

We do not share your travel profile details, itinerary information, passport data, or personal travel preferences with any third party except as strictly necessary to deliver our services to you.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Specific retention periods are as follows:

• Engagement Records: Client files, consultation notes, and delivered planning documents are retained for three (3) years following the completion of an engagement to support follow-up consultations, dispute resolution, and service continuity
• Financial Records: Invoices, payment records, and billing information are retained for seven (7) years to comply with tax and accounting regulations
• Communication Records: Email correspondence and consultation notes are retained for two (2) years following the last communication
• Website Analytics: Anonymized and aggregated usage data may be retained indefinitely for statistical analysis purposes
• Marketing Preferences: Your opt-in or opt-out preferences are retained for as long as your account or relationship with us exists, plus an additional one (1) year

Upon expiration of the applicable retention period, or upon your verified request, we will securely delete or anonymize your personal information. Some information may persist in encrypted backup systems for a limited period beyond deletion from active systems.

6. Data Security

We implement and maintain reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of sensitive data at rest in our storage systems
• Access controls limiting employee access to personal data on a need-to-know basis
• Regular security assessments and vulnerability testing
• Secure third-party service providers vetted for compliance with industry security standards
• Employee training on data protection and privacy best practices

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

7. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you
• Correction: You may request that we correct any inaccurate or incomplete personal information
• Deletion: You may request that we delete your personal information, subject to certain exceptions (such as legal retention requirements)
• Data Portability: You may request that we provide your personal information in a structured, commonly used, and machine-readable format
• Restriction: You may request that we restrict the processing of your personal information under certain circumstances
• Objection: You may object to our processing of your personal information based on legitimate interests
• Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of processing performed prior to withdrawal
• Marketing Opt-Out: You may opt out of marketing communications at any time by contacting us or using the unsubscribe mechanism in our emails

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within thirty (30) days. We may need to verify your identity before processing certain requests. We will not discriminate against you for exercising your privacy rights.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and collect usage information. Cookies are small text files stored on your device when you visit our website. We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly. These cannot be disabled without affecting site functionality
• Analytics Cookies: Help us understand how visitors interact with our website by collecting aggregated, anonymized information about page visits, traffic sources, and user behavior patterns
• Functional Cookies: Remember your preferences and settings to provide a more personalized experience on return visits

We do not use advertising or remarketing cookies. We do not track your activity across other websites. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may limit the functionality of our website.

9. International Data Transfers

Our primary operations are based in the United States. If you access our website or use our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. Data protection laws in these countries may differ from those in your country of residence.

By using our services, you consent to the transfer of your information to the United States and other jurisdictions as described in this policy. Where required by applicable law, we implement appropriate safeguards for international data transfers, including standard contractual clauses or other approved transfer mechanisms.

10. Children's Privacy

Our services are not directed to individuals under the age of eighteen (18). We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately, and we will take steps to delete such information from our systems.

When planning family travel that includes minors, we may collect limited information about children (such as ages and dietary needs) as provided by their parent or legal guardian for the purpose of itinerary planning. This information is treated with the same security measures applied to all client data and is retained only for the duration of the engagement.

11. Third-Party Links

Our website and planning documents may contain references to third-party websites, services, or resources. These references are provided for informational purposes only. We are not responsible for the privacy practices, content, or security of any third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.

12. California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete your personal information, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising your rights.

We do not sell or share your personal information as those terms are defined under the CCPA/CPRA. To exercise your California privacy rights, please contact us using the information below.

13. European Residents (GDPR)

If you are a resident of the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR) and equivalent local laws. These include the rights described in Section 7 above, as well as the right to lodge a complaint with your local data protection supervisory authority.

Our legal bases for processing your personal information are described in Section 3. For European residents, our data controller is Voyanexa Travel, located at 2464 Fortune Dr, Lexington, KY 40509, United States.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will post the revised policy on our website with an updated "Last updated" date. Material changes may be communicated through a prominent notice on our website or via email. Your continued use of our services after the posting of changes constitutes your acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

15. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us: